Winning companies find uniquely effective ways of aligning and engaging their employees, managers, customers, suppliers and businesses around a strategy that builds stakeholder value.
That's where we come in. We help our clients build that value by more effectively driving their growth and results at the enterprise, business unit, department, team and individual levels.
We do this by identifying, evaluating and improving their efforts and outcomes in four key areas:
All too often, training and development activities and investments are managed as a tangled web of vaguely-defined, loosely connected and overlapping events. We view and approach it differently. Training and development is a process, not an event. It’s intended to improve or change performance and behaviors on the job. We take proven steps before, during and after our training workshops to ensure your training investment produces those results.
“We engaged Bill’s team to design and deliver a comprehensive leadership development program for us. One unique aspect of his approach was the post-training support process and tools he provided to ensure the training participants applied the training back on their jobs. I would highly recommend him...”
“We engaged Centric Performance to develop and conduct several leadership development workshops for our front-line, middle and executive level leaders. Bill’s engaging style, practical tools and hands-on management experience were very effective…I would not hesitate to recommend Centric to any organization...”
“We engaged Centric to develop and facilitate Leadership workshops for three different levels of our management organization… Bill’s facilitation skills, broad base of business knowledge, and hands-on management experience, provided for highly productive workshops. I would not hesitate to recommend them…”
A cross-boundary collaboration and workout process we use to break through the walls, silos or other boundaries that can short-circuit an organization’s value-creating potential. We have used them across a client’s external value chain as well as across business units, departments and teams within their organization.
“These sessions are a powerful differentiator for you. None of our other suppliers does anything that comes even close to this. Thank you for the obvious commitment you have to our business.” -- Executive Vice President, Global Telecom Company
“Prior to the lab, our group wasn’t very interested due to our workload, but having now gone through it, we’re glad we did! I tend to be very results-oriented but must say we all got great benefit from it. It was a positive surprise.” -- Corporate Director, Pharmaceuticals Company
“This made our strong team even stronger. It really showed how much you valued our business.” -- Finance Director, Specialty Manufacturer. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Our book was written to help leaders ensure a customer-focused growth strategy, build the capabilities to execute it, and shape the culture that sustains it. Featuring our Customer Focus Maturity Model ® and Ten-Point Customer Focus Framework, it’s loaded with useful tools, ideas and examples. Check out the Book Resource Center for more information and downloads.