Management and Employee Training


So you feel you have a compelling vision and a breakthrough strategy. Now all that remains is to implement it. The question is - do your managers have the skills they need to guide, inspire and equip the employees who have to deliver on the promises you're making? And do those employees have the skills they need to perform their roles effectively?

We provide customized training courses to equip your managers with the skills they need to be more effective at hiring, rewarding, managing, growing and retaining their employees - all keys to optimizing the return on your people investments and implementing your strategy.


Note that we are not trainers who happen to know something about managing. We are successful managers and executives who also happen to be effective trainers. To each of our training and development projects we bring decades of in-the-field hands-on management experience that delivers hard-hitting, real-world learnings, ideas and practices to your people.

And that training is for naught if it doesn’t translate into new behaviors or stronger performance on the job. We use targeted assessments, techniques and tools to ensure the training we conduct translates into meaningful gains in performance on the job.

Our courses are not generic courses that we modify to fit your particular organization. They are carefully-customized courses based on the every-day issues, challenges and on-the-job examples that exist in your specific organization. Each of our course topics can also be further tailored for management only, employee only or mixed management-employee audiences. Below are some of our most popular training courses. Please contact us for a representative list of topics often covered in each course, or for other courses you're considering but don't see here.

  • Making the Transition from Employee to Manager to Leader
  • Recruiting & Selecting High Performers
  • Identifying, Developing & Retaining Key Talent
  • Coaching, Evaluating & Managing Performance
  • Effective Compensation Management for Line Managers
  • Building & Leveraging High-Performing Teams
  • Effective Manager-Employee Relations
  • Legal Landmines in Managing People
  • Managing the Challenges of Change
  • Dealing Effectively With Conflict
  • Communicating With Impact
  • Decision Making & Problem Solving
  • Business-Driven Diversity & Inclusion
  • Effective Group Facilitation Skills & Techniques
  • Time Management / Meeting Management
  • Building a Customer-Focused Culture
  • Competitive & Consultative Selling
  • Excellence in Customer Service

Many of these courses are also used to support our consulting projects: strategy implementation; organizational effectiveness; human resources; Customer Focus Maturity Model ®; business transitions; and, Value Chain Labs ®.

"Training is about improving or changing performance and behaviors on the job. We take proven steps to ensure your training investment produces those results."
--Bill Thomas
Centric Performance