Client Testimonials

We needed to ensure our strategic project team was aligned, structured, equipped and assigned in a way that best positioned them for success. We brought Bill in to take our team through Centric’s SPOT Opportunity Analysis © and apply it to the team’s strategic initiative. Bill’s SPOT tool, and his ability to relate it to our situation, was invaluable. Our project team, which included several plant level members, readily embraced the need for and value of the SPOT approach. In fact, as soon as the workshop was over, the team started discussing and deciding on next steps, and has continued making great progress with it. I couldn’t have been more pleased with Bill’s deep experience, his proven approach, his ability to present it in a meaningful way, and his connection with our team. We got tremendous value out of it.

I first met Bill when he was conducting a leadership training workshop several years ago. Since then, Bill has provided support to me and my teams as an executive coach, trainer, mentor, and business thought partner. His business insights and experience working with leaders at all organizational and experience levels makes him invaluable to organizations seeking improved performance or effectiveness and sustained growth. He is without question the most effective coach and organizational change agent I have ever met. I recommend him without reservation and with the highest level of confidence.

We engaged Bill and his team to help us plan, develop and implement a talent review and succession planning process. Their deep experience in this area, and their ability to design and lead a process that worked for our specific cultural and strategic direction, were invaluable to our efforts. I look forward to working with them on future endeavors, and would highly recommend them to any organization wanting to enhance the effectiveness of their talent management processes.

We hired Centric to conduct a comprehensive assessment for a key part of our organization to identify the strengths, weaknesses and specific ideas for raising the organization's effectiveness in terms of team performance and leadership. The analysis, insights and recommendations they provided were extremely helpful. They also developed a ten-point road map or action plan for us which will be quite valuable as we take steps to take our team performance to the next level. I would absolutely work with them again and highly recommend them.

We engaged Centric Performance to develop and facilitate a Transition to Leadership workshop for three different levels of our management organization. The course was intended to not only impart new knowledge and selected skills to our management teams, but also to engage them in identifying longer term skill and training requirements given our unique business goals and challenges. Bill's facilitation skills, broad base of business knowledge, and hands-on management experience, provided for a highly productive workshop. I would not hesitate to recommend Centric to any organization looking for leadership development and effectiveness support.

I have seen Bill speak on numerous occasions, on various topics to both junior and senior level audiences. In every case he has absolutely connected with his audience. He has a unique ability to blend his technical and strategic expertise with real world examples. He delivers his subject with a passion that's hard to ignore, and does a great job of engaging the audience with thought-provoking questions, practical exercises and effective humor. I would highly recommend him to any organization who wants a presenter that will deliver a meaningful and memorable message to their audience.

We engaged Centric to design and conduct a 10-course leadership development curriculum for our Directors, Managers and Supervisors. We also used them to provide individual coaching for several of our leaders, and to develop a streamlined curriculum for a group of newly added leaders. In every case, Centric has done an exceptional job of understanding our culture and needs, customizing best practice solutions that worked for us, and keeping our leaders energized and productive. I would highly recommend them to anyone looking for training, coaching or general consulting help in taking their organization's performance to the next level.

We hired Bill and his team to help us develop and implement a Customer Excellence strategy designed to measure, improve and leverage the satisfaction and loyalty of our customers - and further differentiate us in the marketplace. Their expertise in this area, and their ability to quickly understand our industry and culture, were invaluable to our efforts. I would highly recommend them to any company seeking to take their customers' experience to the next level.

We initially started using Centric for management coaching almost two years ago and have found them to be highly effective. From helping our people develop broader management perspectives, to handling difficult situations to communicating effectively with executives, they have been an integral part of our efforts to further develop our leaders. Many of our managers have continued their coaching relationship with Bill beyond the formal coaching program, and I continue to use him as a personal sounding board and confidant.

Over the years, I've had the pleasure of working with Bill on a number of conferences we've produced - including at least two keynote addresses he delivered for us. From beginning to end, I've found his presentations to be on mark, engaging, insightful and thought-provoking. Bill consistently emerged as one of our highest-rated speakers. Considering our experience, I wouldn't hesitate to recommend Bill to any organization that's looking for a dynamic speaker who can deliver an extremely meaningful message.

When our company ran into performance and interpersonal difficulties within its U.S. sales operations and leadership process, Bill efficiently analyzed and diagnosed the key issues. He provided customized remedial solutions, delivered in a highly professional and credible style, that helped us realign and reconnect our team. The net result was a major change in attitude and a measurable improvement in performance.

AWe have been working with Bill for over four years now on several company initiatives including our recent efforts to evolve to a high performance organization. He has been instrumental in helping us plan, evaluate, develop or improve a number of key culture drivers including: our vision, values and leadership expectations; taking our performance management and pay-for-performance practices to the next level; and, managing our culture change. He has also been a key resource in helping us integrate all of these initiatives into an organizational strategy for driving our company's high performance objectives. We would highly recommend him.

We have been using Bill for several years on a wide range of leadership effectiveness and development initiatives. And we've been consistently pleased with the depth of his insights, experience and his ability to hone in on organizational and performance issues and remedies. Most recently, we engaged him to help in the evaluation and selection of a management team for a new operation we acquired - and again found his expertise and guidance to be of great value. I highly recommend him."

Centric designed and facilitated a retreat workshop for our Board of Directors, as well as conducting a High-Performing Team pre-workshop survey of the Board members and association staff. Being our association is 100 years old, and given the challenges facing the membership we serve, our Board's purpose, governance and future direction are clearly at an inflection point. Bill's work was spot on for us. He helped us effectively frame, evaluate and begin addressing the Board's challenges going forward, and helped create the alignment and urgency we need to continue evolving and succeeding as a Board. I would highly recommend him.

We had been working earnestly on improving our employee engagement efforts and results for about four years, but wanted to take our impact to the next level. We hired Centric Performance to help us take a deeper look at our situation and find ways to optimize our progress. Their experience and insights in this area were of tremendous value. Based on their review, they developed and presented an executive level engagement action plan and priorities. Then, with their help, we totally transformed our approach to performance management, incorporated it with The Four Disciplines of Execution, and designed and launched a more agile and integrated Strategy Planning & Execution process - along with related tools, training and communications. We have used Centric many times over the years, will continue to use them going forward, and highly recommend them.

We've been relying on Centric Performance for over five years now to guide and assist us on a wide range of leadership and organization development initiatives. They have been instrumental in our efforts to develop and implement a multi-stage Culture and Leadership alignment and effectiveness plan, have provided executive coaching to several of our key managers and have even played an important role in helping us evaluate and select candidates for various manager and supervisory positions. I have found them to be an extremely valuable asset and would highly recommend them to anyone seeking expert guidance and help in the areas of culture, leadership and organizational performance.

We wanted to evaluate and improve the overall effectiveness of our staff recruiting and selection process and practices. Specifically, we were looking for ways to better brand and incorporate our mission, culture and key competencies while also making the entire process as efficient and productive as possible. Centric conducted an in-depth review of our approach and recommended a number of specific enhancements. They also redesigned many of our existing materials, tools and procedures, and trained all of our hiring managers on effective screening and selection techniques, to provide us with a more competitive, rigorous and efficient end-to-end process. I highly recommend them.