Testimonials




We respect the privacy and confidentiality of our clients and their unique organizational challenges and objectives. So our website testimonials do not reflect the names of the quoted client representatives and their organizations. We are happy to provide the respective names, on a case- by-case basis, to appropriately interested parties.



We hired Centric Performance to plan and conduct a sales strategy and effectiveness workshop for selected members of our senior management team. Bill's experience working with sales organizations, his knowledge of sales processes and players, and his strong facilitation skills were of tremendous value to us. And he was able to do this with a very quick turnaround for us. As a result of Bill's help, we were able to better define, evaluate and plan our approach to our various market segments and related sales efforts. We would not hesitate to work with him again.

Company President
US Division of Global Manufacturer




I first met Bill when he was conducting a leadership training workshop several years ago. Since then, Bill has provided support to me and my teams as an executive coach, trainer, mentor, and business thought partner. His business insights and experience working with leaders at all organizational and experience levels makes him invaluable to organizations seeking improved performance or effectiveness and sustained growth. He is without question the most effective coach and organizational change agent I have ever met. I recommend him without reservation and with the highest level of confidence.

Director - Global Production & Technology,
Large Global Manufacturer




Due to a series of changes in our business model and leadership team, we initially engaged Bill's firm to help us identify and begin implementing our "new" company's vision and core values. Because of his knowledge of this industry and his deep management experience, we have since relied on Bill for a number of other related performance management, leadership development and effectiveness initiatives. His ability to size up people, frame challenges and propose solutions has been a tremendous value to us. I would highly recommend Bill to any organization looking to take their performance to the next level.

Vice President - Human Resources,
Local Energy Company




We engaged Bill and his team to help us plan, develop and implement a talent review and succession planning process. Their deep experience in this area, and their ability to design and lead a process that worked for our specific cultural and strategic direction, were invaluable to our efforts. I look forward to working with them on future endeavors, and would highly recommend them to any organization wanting to enhance the effectiveness of their talent management processes.

EVP and Chief Operating Officer,
Private University




In my role as a Senior HR Director for a Fortune 150 Company, I worked with Bill on a number of leadership effectiveness and development projects over the years. I have always valued his ability to relate to leaders in all functions and at all levels from the front line to the C suite, size up talent and performance challenges, and help people take their game to the next level. The improvements Bill enabled impacted our bottom line and helped us achieve our business and talent management goals. He consistently adds tremendous value and is a pleasure to work with, and I would not hesitate to recommend him to any organization looking to raise the capability and effectiveness of their management team.

Senior Human Resources Director
Fortune 150 Manufacturer




We hired Centric to conduct a comprehensive assessment for a key part of our organization to identify the strengths, weaknesses and specific ideas for raising the organization's effectiveness in terms of team performance and leadership. The analysis, insights and recommendations they provided were extremely helpful. They also developed a ten-point road map or action plan for us which will be quite valuable as we take steps to take our team performance to the next level. I would absolutely work with them again and highly recommend them.

Executive Director
Health Care Organization




We engaged Bill to design and conduct a satisfaction survey for 500 global users of our Corporate Accounting services. His knowledge of our business, client satisfaction strategies and survey experience was invaluable on this project. The work he did was instrumental in helping us clarify and organize our global service approach, as well as pinpoint ideas for improving customer satisfaction. We will not hesitate to use him again.

Financial Process Manager,
Global Oil & Gas Services Company




We engaged Centric Performance to develop and facilitate a Transition to Leadership workshop for three different levels of our management organization. The course was intended to not only impart new knowledge and selected skills to our management teams, but also to engage them in identifying longer term skill and training requirements given our unique business goals and challenges. Bill's facilitation skills, broad base of business knowledge, and hands-on management experience, provided for a highly productive workshop. I would not hesitate to recommend Centric to any organization looking for leadership development and effectiveness support.

Vice President - Human Resources
Local Energy Company




As I transitioned into the role of President, and saw how the position was evolving, I quickly realized that I have plenty of room to grow. Having worked with Bill for several years, there was no question that he understood our company. But most importantly he has a proven track record of management experience, coaching insights and business perspectives that help C-level execs transition into new, broader roles. He has become a trusted advisor and valuable friend of mine. I couldn't be more pleased with how Bill has helped me and our company grow.

President,
Technology Company




I have seen Bill speak on numerous occasions, on various topics to both junior and senior level audiences. In every case he has absolutely connected with his audience. He has a unique ability to blend his technical and strategic expertise with real world examples. He delivers his subject with a passion that's hard to ignore, and does a great job of engaging the audience with thought-provoking questions, practical exercises and effective humor. I would highly recommend him to any organization who wants a presenter that will deliver a meaningful and memorable message to their audience.

Vice President - Business Development
National Professional Association




We wanted an annual retreat that would engage, energize and educate our 60 plus department members. Everyone in the department attends a lot of training and events during the year so we were challenged to deliver something that was both unique and meaningful. Bill and his team did an outstanding job of blending their creativity and expertise with our needs, and delivered an experience that truly hit the mark for us. Our team members are still talking about it! We definitely want them back for a future session.

Quality Director,
Large Health Care Services Organization




We engaged Centric to design and conduct a 10-course leadership development curriculum for our Directors, Managers and Supervisors. We also used them to provide individual coaching for several of our leaders, and to develop a streamlined curriculum for a group of newly added leaders. In every case, Centric has done an exceptional job of understanding our culture and needs, customizing best practice solutions that worked for us, and keeping our leaders energized and productive. I would highly recommend them to anyone looking for training, coaching or general consulting help in taking their organization's performance to the next level.

Vice-President,
Large Regional Non-Profit




We retained Centric to plan and conduct a search for a strategic executive role in our global headquarters. Bill collaborated with us and added tremendous value, from the search inception through the day we landed a fantastic individual. They developed a slate of highly qualified candidates that closely suited our needs, and were equally diligent in follow through with candidates who were not a match. Their impeccable professionalism, insight, and ability to navigate through challenges will bring us back to Centric again. I would highly recommend them.

Vice President - Human Resources,
Large Global Manufacturer




We hired Bill and his team to help us develop and implement a Customer Excellence strategy designed to measure, improve and leverage the satisfaction and loyalty of our customers - and further differentiate us in the marketplace. Their expertise in this area, and their ability to quickly understand our industry and culture, were invaluable to our efforts. I would highly recommend them to any company seeking to take their customers' experience to the next level.

Director - Customer Excellence,
Regional Energy Company




We hired Bill's team to design and conduct an Employee Engagement Survey for us, as well as develop and implement a comprehensive Performance Management & Development process. They did an outstanding job of understanding our unique needs, customizing solutions to meet our needs, and incorporating best practices from their experience with similar organizations. They also connected well with both our management team and employees which was key to the successful launch of these initiatives.

CEO,
Technology Company




We initially started using Centric for management coaching almost two years ago and have found them to be highly effective. From helping our people develop broader management perspectives, to handling difficult situations to communicating effectively with executives, they have been an integral part of our efforts to further develop our leaders. Many of our managers have continued their coaching relationship with Bill beyond the formal coaching program, and I continue to use him as a personal sounding board and confidant.

President, Americas
Global Oil & Gas Services Company




We engaged Bill and his colleagues to design and deliver a comprehensive leadership development program for our front-line and senior level management staff. They developed a deep understanding of our cultural, operating and management challenges which resulted in a program that was highly effective and valued throughout our organization. One unique aspect of his approach was the post-training support process and tools he provided so we could leverage the training on the job and ensure it was being applied once the course work was over. I would highly recommend him to any organization looking to take their individual and collective performance to the next level.

Executive Director,
Large Local Non-Profit




Over the years, I've had the pleasure of working with Bill on a number of conferences we've produced - including at least two keynote addresses he delivered for us. From beginning to end, I've found his presentations to be on mark, engaging, insightful and thought-provoking. Bill consistently emerged as one of our highest-rated speakers. Considering our experience, I wouldn't hesitate to recommend Bill to any organization that's looking for a dynamic speaker who can deliver an extremely meaningful message.

Executive Director
National Publisher & Professional Association




We are in the process of redefining and retooling our organization to make performance excellence, continuous growth and leadership a more pronounced part of our culture - a daunting challenge in a higher education environment. Centric was brought in to help us design and implement a series of performance management processes and tools to support and drive that change. Their ability to identify the right solutions for our culture, equip our managers and employees with the right tools, and help us plan and manage the transition was exceptional. I would highly recommend them.

Executive Director - Human Resources,
Private University




When our company ran into performance and interpersonal difficulties within its U.S. sales operations and leadership process, Bill efficiently analyzed and diagnosed the key issues. He provided customized remedial solutions, delivered in a highly professional and credible style, that helped us realign and reconnect our team. The net result was a major change in attitude and a measurable improvement in performance.

CEO,
Oil & Gas Services Company




Bill helped us evaluate the competitiveness and effectiveness of our executive compensation practices, and design a new incentive bonus plan for our senior leadership team. Not only did we value his technical compensation expertise, but his ability to link it to our strategic and operating priorities in a clear and meaningful way was key to the project. He also provided valuable support in communicating the plan to the senior leadership team and to our board, as well as guiding us through the related performance planning process.

President and CEO,
Health Care Services Organization




We have been working with Bill for over four years now on several company initiatives including our recent efforts to evolve to a high performance organization. He has been instrumental in helping us plan, evaluate, develop or improve a number of key culture drivers including: our vision, values and leadership expectations; taking our performance management and pay-for-performance practices to the next level; and, managing our culture change. He has also been a key resource in helping us integrate all of these initiatives into an organizational strategy for driving our company's high performance objectives. We would highly recommend him.

Vice-President - Human Resources,
Regional Energy Company




We have been using Centric's executive coaching services for over two years and have been very pleased with the process and results. Not only is their approach well organized and rigorous, but our coach, Bill Thomas, was very quick to hone in on both the key issues and root cause of those issues, and had the depth of experience needed to present workable solutions and techniques for dealing with those issues. I would highly recommend them to any organization looking for outside coaching support to help take their performance to the next level.

Senior Vice President and CIO,
Fortune 200 Manufacturer




We have been using Bill for several years on a wide range of leadership effectiveness and development initiatives. And we've been consistently pleased with the depth of his insights, experience and his ability to hone in on organizational and performance issues and remedies. Most recently, we engaged him to help in the evaluation and selection of a management team for a new operation we acquired - and again found his expertise and guidance to be of great value. I highly recommend him."

President and CEO,
Large Regional Non-Profit




I have seen Bill Thomas speak on two different occasions covering two different topics. Both presentations were superb. His delivery is one of high energy and true passion for his subject. Bill's use of humor and his masterful way if engaging the audience kept me in my seat and loving every minute of both presentations. I highly recommend him to any organization that is looking for a speaker who will provide a meaningful and totally enjoyable experience.

Conference Chair
National Professional Association




Centric designed and facilitated a retreat workshop for our Board of Directors, as well as conducting a High-Performing Team pre-workshop survey of the Board members and association staff. Being our association is 100 years old, and given the challenges facing the membership we serve, our Board's purpose, governance and future direction are clearly at an inflection point. Bill's work was spot on for us. He helped us effectively frame, evaluate and begin addressing the Board's challenges going forward, and helped create the alignment and urgency we need to continue evolving and succeeding as a Board. I would highly recommend him.

Executive Director
Non-Profit Association




We wanted a Diversity & Inclusion approach that would link to our recent Harassment-free Workplace initiatives, as well as shape and drive our efforts to become a more accepting and inclusive organization. We didn't want something that was compliance or ethics oriented, but something that would identify and align D&I principles and practices with our specific business, their business-first approach to D&I, and our sense that their style and experience would lend well to our culture. They designed and conducted a highly effective leadership workshop for us that enabled our team to not only identify and vet the business benefits of a more diverse and inclusive steps. I would highly recommend them to any organization looking for a business-minded approach to planning and implementing their D&I efforts.

Human Resources Director
Global Specialty Manufacturing Company




We had been working earnestly on improving our employee engagement efforts and results for about four years, but wanted to take our impact to the next level. We hired Centric Performance to help us take a deeper look at our situation and find ways to optimize our progress. Their experience and insights in this area were of tremendous value. Based on their review, they developed and presented an executive level engagement action plan and priorities. Then, with their help, we totally transformed our approach to performance management, incorporated it with The Four Disciplines of Execution, and designed and launched a more agile and integrated Strategy Planning & Execution process - along with related tools, training and communications. We have used Centric many times over the years, will continue to use them going forward, and highly recommend them.

Vice President - Human Resources
Private University




We engaged Bill to support us in a wide range of leadership and organization effectiveness initiatives we were launching to better scale our business, our leadership team and related capabilities. He provided a number of targeted leadership development workshops for us, served as executive coach to several of our key players, and provided as-needed advice on various scaling and related HR/OD matters. His work was very instrumental in us moving the needle on a number of key performance indicators. I continue to use Bill as a sounding board, and highly recommend him.

Human Resources Director
Regional Specialty Manufacturing Company




We've been relying on Centric Performance for over five years now to guide and assist us on a wide range of leadership and organization development initiatives. They have been instrumental in our efforts to develop and implement a multi-stage Culture and Leadership alignment and effectiveness plan, have provided executive coaching to several of our key managers and have even played an important role in helping us evaluate and select candidates for various manager and supervisory positions. I have found them to be an extremely valuable asset and would highly recommend them to anyone seeking expert guidance and help in the areas of culture, leadership and organizational performance.

Executive Director
Large Local Non-Profit




We engaged Centric Performance to develop and conduct several leadership development and performance management related workshops for various members of our front-line, middle and executive level leaders. Bill worked closely and extremely well with us to develop workshops that were relevant, useful and credible. His engaging style, practical tools and hands-on management experience were very effective and well received by our participants. I would not hesitate to recommend Centric to any organization looking to enhance the effectiveness and skill sets of their leadership teams.

Human Resources Manager
Regional Construction Company




We wanted to evaluate and improve the overall effectiveness of our staff recruiting and selection process and practices. Specifically, we were looking for ways to better brand and incorporate our mission, culture and key competencies while also making the entire process as efficient and productive as possible. Centric conducted an in-depth review of our approach and recommended a number of specific enhancements. They also redesigned many of our existing materials, tools and procedures, and trained all of our hiring managers on effective screening and selection techniques, to provide us with a more competitive, rigorous and efficient end-to-end process. I highly recommend them.

Vice President - Human Resources
Private University


 

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