Employee Engagement Trouble-Shooting

This organization was in its fourth year of an Employee Engagement improvement effort. Participating in a nationally-benchmarked engagement survey process, they found their initial results were well below peer companies and overall industry averages. As a result, they mobilized employee task forces around ten specific engagement priorities and felt they had made substantive progress. But the most recent survey results showed them still well below peer companies and actually declining in their own year-over-year performance. We were asked to examine the disconnect and determine why their engagement results were falling despite considerable efforts and examples of doing the right things. We identified three key obstacles to them making any meaningful and measurable progress, developed a six point priority and action plan to address them, and trained their senior leadership team on steps they needed to take to generate and sustain real engagement momentum.


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