Testimonials From Lab Participants

"This made our already strong team even stronger. It really showed how much you valued our business relationship."

        - Anchor Glass Lab Participant

"This experience was more than I thought it would be because it's not just internally focused; working the customer angle is an exceptional approach. The customer saw so much value in this process that now they want to do it themselves."

        - AT&T Lab Participant

"This session was very positive . . .it provided an opportunity for both sides to sit down and communicate, sharing goals and examining each other's weaknesses in a casual but very productive manner. We both walked away with a better relationship."

        - BellSouth Lab Participant

"Being a facilitator in our own Quality Program, I found this to be a very novel and effective approach to teaming for quality service. There are ideas I'll implement immediately."

        - Anchor Glass Lab Participant

"I must admit I entered this process with skepticism, but the lab made us realize we have to change our ways. For example, despite the fact that this is a very large customer for us, there was actually very minimal contact throughout the year. Since the lab, we have already had two face-to-face meetings with them."

        - Rhone-Poulenc Lab Participant

"Prior to the lab, our group wasn't very interested due to our workload, but having now gone through it, we're glad we did! I tend to be very results-oriented and must say all of us believe we got a great deal of benefit from it. It was an incredible investment and commitment on your part."

        - Rhone-Poulenc Lab Participant

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