IT User Satisfaction Survey

The global IT function of this manufacturing company was mid-way through a complicated world-wide ERP implementation and wanted an interim assessment of user satisfaction among their corporate and business unit users. We were hired to design and conduct an internal customer satisfaction survey of over 500 global users and super-users. Our survey results and recommendations were used to further define, clarify and organize their global service approach, as well as pinpoint ideas for quickly improving their internal customer satisfaction.

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