Articles & In The News

There are numerous articles we've published, as well as other news items, that cover specific areas of our work. Please contact us if you'd like a copy of any of the following:
And sign up for our Newsletter so you don't miss future articles. Here.

Which Managers Succeed - Home Grown or Outside Hires?
        Article written for PHRA Perspectives

Customer Experience Focus Gets Support From an Unlikely Source
        Centric Performance Newsletter

High-Performance Teams: Competitive Weapon or Waste of Time?!?!
        Centric Performance Newsletter

Successful CEO's: What Differentiates Them from Other CEO's?
        Centric Performance Newsletter

Five Traps to Avoid in Strategic Planning
        Centric Performance Newsletter

Employee Reactions to Pay & Performance Practices
        Article written for PHRA Perspectives

Customer Focus - Leadership Obstacle or Opportunity
        Centric Performance Newsletter

Four Reasons Your People Under-perform
        Centric Performance Newsletter

CEO Survey Reflects Importance of Leadership Development
        Centric Performance Newsletter

Employee Decisions Shape Your Commercial Brand
        Centric Performance Newsletter

Culture - HR's Key to Adding Value
        Centric Performance Newsletter

Three Management Quick Fixes That Rarely Work
        Centric Performance Newsletter

Successful Managers - Home Grown vs. Outside Hires
        Centric Performance Newsletter

Silos & Turf Wars Can Kill Your Results
        Centric Performance Newsletter

How to Move Customer Relationships Beyond Price
        Centric Performance Newsletter

Effective Managers Are Born - Not Made
        Centric Performance Newsletter

Culture Eats Strategy for Lunch
        Article Written for PHRA Perspectives

Our Performance Management Approach Isn't Working
        Centric Performance Whitepaper

Five Blind Spots Companies Have About Their Employees
        Centric Performance Newsletter

Four Reasons Your People Under-perform
        Centric Performance Newsletter

Driving Your Business Results with Pay-for-Performance
        Centric Performance Newsletter

Five Blind Spots Companies Have About Their Customers
        Centric Performance Newsletter

Performance Management: Three Keys to Making It Work
        Centric Performance Whitepaper

The Consequence Conundrum © - A Performance Culture's Worst Enemy
        Article written for PHRA Perspectives

Mapping Your Customer's Experience
        Interview with Customer Service Strategies

Talent Acquisition: Where Business and HR Meet
       Article written for PHRA Perspectives

Measuring HR - Time to Refocus
       Article written for PHRA Perspectives

Four Growth Drivers You Can't Afford to Overlook
       Centric Performance Whitepaper

Post-Recession HR: Likely Leaner, but Are We Wiser?
       Article written for PHRA Perspectives

Training - A Business Imperative in Tough Economic Times
       Article written for Pittsburgh Technology Council

As The Economy Slows - Is Your Training Budget at Risk?
       Article written for PHRA Perspectives

Motivating & Retaining Gen X'ers
       Article in Pittsburgh Business Times

Retention Bonuses & Related Benefits
       Article in Pittsburgh Business Times

Twenty Reasons Why Strategies Fail
       Centric Performance Whitepaper

HR - We Are What We Measure
       Article written for Cleveland SHRM

A Different Approach to Human Capital ROI
       Article written for Human Resource Executive

Training Is A Business Process
       Centric Performance Whitepaper

The Customer Experience - Whose Job Is It?
       Centric Performance Newsletter

Succession Planning Is A Business Process
       Centric Performance Whitepaper

Does Your HR Team Have What It Takes?
       Article written for PHRA Perspectives

The "Business" of HR
       Centric Performance Article Series

Who Comes First - Customers or Employees?
       Article written for HR.com

Minding Your Own "Business"
       Article written for Human Resource Executive


 

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