Who We Are

Bill Thomas, SPHR

Bill has 30 years of experience in the areas of Human Resources, Organizational Development, Total Quality Management and Operations Management. Prior to joining Centric Performance, he held national and global management roles with PricewaterhouseCoopers and Dell Computers, respectively.

Bill is a Consultant, Trainer, and Coach whose focus is creating organizational strategies for improving business performance. He was the co-architect of PwC's national Service Excellence project, and played a key leadership role in designing and implementing Dell Computers' Quality Customer Experience initiative. For 15 years of his career, he was also responsible for managing division-level P&L. He has lead major projects in such areas as human resources, process improvement, mergers & acquisitions, reorganizations, building customer-centric cultures, business restructurings, customer and employee engagement and loyalty strategies.

He has a BA in Business, a Master's degree in HR & Labor Relations, and holds his SPHR certification from The Society for Human Resource Management (SHRM) Certification Institute. He has served as an adjunct college instructor and is a long-standing member of The American Society for Quality (ASQ) and SHRM - having served SHRM in top leadership roles at the local, state and national levels. He is a nationally-recognized speaker and author whose work has been featured in CEO magazine, Human Resource Executive magazine, Executive Excellence, Quality Progress, HR Advisory, and others.

Bill supplements his deep experience with a unique blend of energy, passion and creativity. Woven throughout much of Centric Performance's work is his obvious penchant for customer-centered thinking. "There are not internal and external customers. There is only ONE kind of customer - the kind who buys your company's products and services. Everything a company does, whether within or outside of its walls, should be done for the express purpose of creating value for "the" customer. If it's not for that purpose, then we must ask ourselves if it needs to be done at all." Bill's work receives the highest of marks from delighted clients, and consistently results in repeat engagements.

Our Affiliates

Centric's Affiliates are successful practitioners and consultants who have unique skill sets and varied backgrounds. We have worked with each of them over the years, with some relationships having been established over a decade ago. Centric works with these associates to bring whatever talents are needed for each respective client project.

Click here to view a list of our affiliates.

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